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# What do you call your work

A plumber finishes a **job**. A clinic sees a **patient**. A construction crew works through a **Schedule of Works**. A bakery runs a **batch** from a **recipe**.

It's all work — but every industry has its own words for it. Worklogue adapts to yours.

▶️ Watch the 1 min video: [What do you call your work?](https://media.worklogue.com/video/what-do-you-call-your-work.mp4)


## Why we let you choose your own words

Worklogue is built around three things:

* **Projects** — a piece of work your team carries out. It could last an hour or a few months.
* **Clients** — who (or where) the work is for. The customer, patient, site, or location a project belongs to.
* **Standard Operating Procedures (SOPs)** — the checklist or standard the work should follow.

Those are just our default names. If your team says "work orders" instead of "projects", or "patients" instead of "clients", forcing everyone to translate in their heads adds friction — especially for workers in the field who just want to open the app and get going.

So instead, Worklogue lets you rename these to match how your team already talks. This is a common feature in modern CRMs and field software, and we've made it central to Worklogue: **the labels change everywhere in the app — menus, buttons, screens, and even the pages you share with customers — but everything works exactly the same underneath.**

Renaming never touches your data or features. It's purely about the words on screen.

> **One name is fixed:** the **worklogue** itself — the time-stamped, evidence-backed record of how work was actually done. That's the heart of the product, so it keeps its name.

## We suggest names based on your industry

When you create your organisation, Worklogue asks what kind of organisation it is. Based on your answers, the **"What do you call your work?"** step suggests labels that fit your industry — you can accept them, tweak them, or type in your own.

Here are some examples of the defaults you might see:

| Your organisation | Projects become | Clients become | SOPs become |
| ---- |
| Plumbing, electrical, HVAC, cleaning | Jobs | Customers | SOPs |
| General contractors & builders | Projects | Clients | SOWs |
| Landscaping & grounds care | Visits | Customers | Service Specs |
| Pest control | Treatments | Customers | Treatment Protocols |
| Property inspections & surveys | Surveys | Clients | Inspection Methodologies |
| Property management | Work Orders | Tenants | Maintenance SOPs |
| Medical & dental clinics | Appointments | Patients | Clinical Protocols |
| Home healthcare | Visits | Patients | Care Plans |
| Pharmacies | Orders | Patients | Dispensing SOPs |
| Veterinary clinics | Appointments | Pet Owners | Treatment Protocols |
| Pet sitting & dog walking | Visits | Pet Owners | Care SOPs |
| Pet grooming | Appointments | Pet Owners | Grooming SOPs |
| Manufacturing | Work Orders | Customers | Work Instructions |
| Bakeries, breweries & craft production | Batches | Customers | Recipes |
| Restaurants & cafés | Shifts | Locations | SOPs |
| Catering & events | Events | Customers | Event Plans |
| Hotels & lodging | Stays | Guests | Service Standards |
| Salons & spas | Appointments | Clients | Service Procedures |
| Gyms & fitness studios | Classes | Members | Class Plans |
| Event venues & theatres | Events | Clients | Run of Shows |
| Tours & boat charters | Tours | Guests | Tour Itineraries |
| Schools & tutors | Lessons | Students | Lesson Plans |
| Vocational & corporate training | Courses | Learners | Curricula |
| Delivery & courier | Runs | Customers | SOPs |
| Freight & shipping | Shipments | Customers | SOPs |
| Warehousing & fulfilment | Shifts | Sites | SOPs |
| Moving companies | Moves | Customers | Move Plans |
| Utilities field work | Work Orders | Customers | SOPs |
| Farms | Field Tasks | Buyers | SOPs |
| Agricultural contractors | Jobs | Customers | Work Plans |
| Mining | Shifts | Sites | JSAs / Procedures |
| Aviation maintenance | Work Orders | Customers | Task Cards |
| Public works & municipal teams | Work Orders | Citizens | SOPs |
| Funeral services | Services | Families | Service Plans |

The suggestions also adapt to your country and language — for example, a UK home-care agency sees **"Service Users"** where others see "Patients", a US delivery company sees **"Routes"** where others see "Runs", and teams using Worklogue in Spanish, French, or German get natural defaults in their own language.

And these are only suggestions — if your team calls them "Gigs", "Missions", or "Tickets", type that in. It's your app.

## Setting both singular and plural

For each of the three, you set a **singular** and a **plural** form. That's so sentences read naturally everywhere: "Create Job" on a button, "12 Jobs this week" in a list. Most of the time the plural is just the singular + "s", but it matters for names like "Scope of Work" → "Scopes of Work".

## Changing the names later

▶️  Watch the video: [Renaming Work Entity Names](https://media.worklogue.com/video/renaming-work-entity-names.mp4) 

Nothing you choose during setup is locked in. You can rename these any time from your phone:

1. Open the Worklogue app and go to the **Profile** tab (bottom right).
2. Tap the hamburger **menu** icon at the top right, then tap **Organisation**.
3. On the **General** tab, scroll down to **Entity Naming**.
4. Tap **Edit**, update the singular and plural forms — or tap **Reset to default** to go back to the suggestion — and save.
![](https://storage.crisp.chat/users/helpdesk/website/-/9/0/6/0/9060d2bbfe3f880/entity-name-editing-in-worklog_1q9wse5.jpg)Changes apply across the whole app straight away — your team's apps pick up the new labels automatically, and the same terms appear in the web app and on any pages you've shared.

Changing on the web? The same setting lives in the web app under **Settings → General → Entity Naming**.

## Frequently asked questions

**Does renaming change how anything works?**
No. Labels are cosmetic. A "Job", a "Visit", and an "Appointment" all behave identically — same features, same reports, same sharing options.

**Will my existing data be affected?**
No. All your projects, clients, and procedures stay exactly as they are — only the words used to describe them change.

**Who can change the names?**
Organisation admins — in the mobile app under **Profile → menu → Organisation → General**, or in the web app under **Settings → General**.

**Do the names appear on pages I share with customers?**
Yes. Published project pages and shared proof-of-work links use your chosen labels, so your customers see the same terms your team uses.

**Can I rename "Worklogue" itself?**
No — the worklogue (the record of work done, with photos, steps, and timestamps) always keeps its name.